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QUESTIONS
What are your opening hours?
Do you have a brochure you can send me?
Where can I find out your current prices?
Do I have to be there when you deliver?
Do you charge for delivery and if so how
much?
Can I collect to save on delivery?
How heavy can your products be?
Will there be any problems for delivery
when bringing your vehicle onto my property?
Do you deliver on set days to certain
areas/places?
Do
you deliver on Saturdays and Sundays?
What
colours can you supply your products in?
Do
I have to buy a minimum set quantity or 'project pack' just
for the odd one or two items I need?
Tell
me a bit about your pricing policy, for example, does it include
VAT?
Can
you provide me with a m2 rate for your products?
But
I only have an overall area for my patio so what do I do now?
What
then is the best way to work out what I need?
So do I need to book an appointment
to get help with planning my project?
If
you work out the quantities for me and I don't have enough
or end up with some left over, what happens then?
If
I still have some left over, will you give me a refund?
Do
you recommend I buy a few extras in case of breakages?
Can
you recommend a Landscaper who can do my garden for me?
ANSWERS
What
are your opening hours?
Our normal office opening hours are from 08:30 to 16:45 Monday
to Friday and 9:00 to 13:00 Saturdays and Bank Holidays.
However, our yard is usually open from 08:00 to 17:00 Mon
- Fri so if you need to call in or collect early please let
us know.
We are considering opening Sunday mornings through the summer
so contact us to check first.
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Do you
have a brochure you can send me?
Yes. Please fill out our enquiry form and we will email you
a copy.
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Where
can I find out your current prices?
All our current prices can be found on our website so please
refer to the relevant section for further details.
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Do I
have to be there when you deliver?
Not necessarily. As long as the order is paid for in advance,
there is no balance to pay and we have agreed an off-loading
arrangement you do not have to be present when our driver
arrives. Please remember though that we cannot be responsible
for security of your order once we have left the drop-off
point.
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Do you
charge for delivery and if so how much?
We do make a nominal charge when we deliver to
help towards the cost of fuel and time and avoid unfairly
penalising those customers who have the means to collect.
It all helps to keep our pricing policy transparent.
Please see the delivery section of our web site for more details.
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Can
I collect to save on delivery?
Of course you can but please remember that our products can
be very heavy so make sure you have appropriate transport
to take your order home with you.
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How
heavy can your products be?
Very!
Some of the smaller paving slabs only weigh a few kg each
but the larger ones such as 600mm sq are about 25kg and our
very largest nearly 40kg which require two person handling.
Bagged products such as cement can weigh up to 25kg each.
If you consider this, even a smallish order can soon add up
to around 1 Tonne!
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Will
there be any problems for delivery when bringing your vehicle
onto my property?
Normally we do not take our vehicle onto a customer's property
and really only offer kerb-side delivery to avoid damage to
your drive surface or garden. Our vehicle can weigh up to
3.5 Tonnes fully loaded which is substantially more than the
average domestic vehicle weighs and can also become easily
bogged down should the surface not be substantial enough.
We would only therefore enter your property by special mutual
agreement and, you will understand, would not be responsible
in the event that damage occurred.
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Do you
deliver on set days to certain areas/places?
No not
normally. We can usually deliver on any mutually convenient
date to any location and will generally be able to agree either
a morning or afternoon slot.
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Do
you deliver on Saturdays and Sundays?
We don't
normally deliver on Saturday's and Sunday's but understand
that if you work all week and want to be there when your order
arrives this may be the only convenient time for you. We can
therefore sometimes make special arrangements for Saturday
morning deliveries.
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What
colours can you supply your products in?
All
our reproduction stone products are available in any of the
colours we do including 2-tone mixes so you can match or contrast
edgings, copings etc with your main paving colour(s).
Please
see the relevant section of our website for further details.
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Do
I have to buy a minimum set quantity or 'project pack' just
for the odd one or two items I need?
Certainly
not!
We pride
ourselves in not restricting you to set quantities in any
way so you can purchase as few or as many of any size or colour
you want to suit your specific needs.
Our deliveries
are not palleted as for most people once your order arrives
on site it is more convenient to move the items around singularly.
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Tell
me a bit about your pricing policy, for example, does it include
VAT?
We try
to keep our pricing structure as transparent as possible so
our prices are listed net of delivery and VAT. This allows
us to tailor delivery cost to suit your location and we can
apply any discounts or special offers before we have to add
VAT. All this means you can see exactly where your money is
going and ensures there are no hidden costs of which you are
not aware.
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Can
you provide me with a m2 rate for your products?
Yes we
can but we only usually do this as a guide price.
We don't
sell be the m2 as we prefer to calculate the exact quantity
you need for the size, proportions, shape and pattern or your
project as all these factors will determine the precise numbers
of each size you will need.
This is
especially important where you will need half and quarter
sizes around the edges to avoid cutting larger ones and to
ensure your pattern can be maintained across the whole area
being covered.
This also
keeps the overall price as low as possible as you only pay
for what you need not something rounded up to the next m2
or more, or even worse, to the next palleted quantity or project
pack size!
We could
sell by the m2 and supply enough of whatever size takes our
fancy to cover a specific area but this is likely to mean
that the regularity of the laying pattern cannot be maintained
throughout and you may need to factor in cutting of some slabs
to fill the gaps and the bits around the edges. It also often
means you end up buying much more than you need to give yourself
flexibility which adds unnecessary cost.
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But
I only have an overall area for my patio so what do I do now?
Well of course if that is all you can give us we can supply
a random number of sizes to cover this area but remember that
if you are using a multi-size pattern you may not be able
to maintain it over the whole area.
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What
then is the best way to work out what I need?
Quite simply come in and see us and we will help you.
We will
get out our pencils and start drawing from scratch usually
on one of our standard pattern sheets on which you will be
able to see your patio to scale!
That's
not very high tech for this day and age you might say, and
you'd be right, but we find, particularly for odd sizes and
shapes, it is better to resort to the old ways.
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So
do I need to book an appointment to get help with planning
my project?
Not necessarily,
but if you think things may get complicated it might be best
to telephone first to make sure one of our landscapers will
be on hand when you call in.
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If
you work out the quantities for me and I don't have enough
or end up with some left over, what happens then?
Well normally
if we work out the quantities you need against one of our
patterns it should be fairly accurate as long as we manage
to add up properly!
We will
always use our best endeavours to correctly assess the quantities
you need but we do ask you to double check what we have done
and make sure it suits your requirements. It is much easier
and more convenient for all to rectify errors at the start
rather than whilst you're trying to finish laying your patio!
Where
we have used one of our pattern charts to estimate your quantities,
please ask us for a copy so you can double check for yourself.
If after
everything you still require a few extras you can of course
come back for more, we usually have most sizes and colours
in stock.
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If
I still have some left over, will you give me a refund?
This is
a difficult one as we have to be sure that if we do they are
in a good condition to restock and sell on to another customer.
After all you wouldn't want to buy something yourself which
was not in top condition.
So, if
we are honest, we normally try to avoid refunding against
'unused' items otherwise we can be left with stock we cannot
re-sell, except at a loss.
It we
do restock goods, we are sorry, but we will have to make a
restocking charge.
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Do
you recommend I buy a few extras in case of breakages?
Accidents
can often happen but this decision is really yours. We will
be happy to supply you with a few extras just in case and
to save you having to break off from laying right at the last
knockings to get some replacements.
If you
are cutting then we would probably recommend that you have
1 or 2 of each size in reserve just in case.
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Can
you recommend a Landscaper who can do my garden for me?
Yes we
can.
There
are of course plenty of Landscapers around the area whose
names you can always find from the local directories, internet
etc. Unfortunately we do not keep comprehensive lists ourselves
nor do we make any recommendations about their workmanship
etc as we do not see everything they all do.
However,
one of our partners, Jon, also runs his own landscape company,
Jon Kemmish Landscapes, and he will always be pleased to provide
you with a free estimate which you can compare with any others
you get.
There
are usually photographs of his work available in our office
so pop in, have a look and talk to us about your needs. He
will probably want to pop round to see first hand what needs
doing but this can be arranged for a mutually convenient time.
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